FREQUENTLY ASKED QUESTIONS

Could you give information about your facilities and locations?

Swandor Hotels & Resorts has 18 facilities in 5 different countries. In 2017 Swandor Hotels & Resorts Cam Ranh located in Vietnam and Swandor Hotels & Resorts Topkapi Palace located in Turkey were added to Swandor Group. In addition, Dessole Resorts & Hotels brand operates in Greece, Egypt, Vietnam and PGS Hotels brand in Turkey and Thailand that are managed by Swandor continue to serve its guests with different concepts.

How can I make a booking?

You can make a booking via our website http://www.swandorhotels.com/ or with travel agencies that have agreements with.

When should I check-in and check-out at your hotel?

Check in starting from 14:00

Check out until 12:00

Can we do sports at your hotels?

Start your day full of energy by visiting our fitness center, take advantage of day-long water sports activities and participate in various activities that are organised by our experienced entertainment team.

What are the in-room facilities?

We have thought of all features that you might need during your vacation. Our rooms are equipped with central air conditioning system, music broadcast, mini bar, direct line telephone in room and bathroom, international satellite LCD TV, electronic safety box, bathroom with shower or bath and hair dryer.

What are the entertainment possibilities?

Enjoy our shows and activities prepared by our experienced entertainment team at Swandor Hotels & Resorts. While having fun do not miss the beauties of the unique blue and lush nature of the Mediterranean. During the day different activities are organised at the pool or near the sea, while at night special entertainment and DJ performances will amaze you.

What is Xone Event Area?

Xone Event Area is a please where fun has no limits. Thematic parties, live DJ performances and fascinating laser showings will amaze those who love fun and party. In Swandor Hotels & Resorts Xone Event Area is located at Swandor Hotels & Resorts!

What are the food and drink possibilities?

In addition to our restaurants that offer a wide range of Turkish and International flavours you can also enjoy our A la carte restaurants offering different cuisines in our facilities. Enjoy delicious food prepared by our chefs. Do not forget to visit our bars with different concepts while enjoying your holiday in Antalya!

Is the aquapark extra?

Usage of Aquapark is free of cost at the hotels where the aquapark is available.

What services do you have for honeymooners?

We carefully think of every detail so that you could experience the most special days of your life as you dreamed. We will welcome you with champagne, chocolate set and fruits in your specially prepared rooms, if you wish, we will bring your breakfast to your room upon request. We also welcome you to one of our A la Carte restaurants once during your stay. At Swandor Hotels & Resorts we have created a special package for this special holiday.

Could you give us information about Kids Club services?

Kids Club is a specially designed entertainment centre for our little guests to let them feel special during their holiday. Our Kids Club animators organise different activities for children 4 – 12 years old between 10:00 and 22:00. An indoor and outdoor playground area is available. Accompanied by our experienced animators; different sport activities, pool games, competitions and creative activities are organised every day for our little guests in the Kids Club.

Do you have entertainment and animation programs?

Our entertainment team consists from talented animators who was carefully chosen, educated and above all, know how to bring joy and happiness to our guests. Throughout the day various activities, games and sports activities are organized to make your stay unforgettable. You can also enjoy your holiday with our night shows.

Could you tell us more about the internet connection at the hotel?

Our facilities have free Wi-Fi service can be used in the rooms and public areas.

Can I use the facility on a daily basis?

An extra cost is applied for daily hotel usage at our resorts.

Who can I contact is case of special requests?

You can forward your special requests, complaints and suggestions to the Guest Relations staff at our hotels.